A CUSTOMER RESOURCE FROM CORE AGENCY INC.
Before you enroll,
get the details.
A conversation in a store can introduce you to a service you have been considering. Before you decide, make sure you understand the offer, the next step and who will help after enrollment.
Core Agency Inc. represents service brands through face-to-face conversations in retail settings. Use this checklist to prepare questions, compare the information you receive and keep useful records.
Jump to your quick checklistKnow who you are speaking with
Ask which company the representative works for and which service provider the offer is for. Confirm who will supply the service and who will manage your account afterward.
Write down the representative’s name, the retail location and the date. Those details can help direct a question later.
ASK“Which company is providing the service, and where can I find its official support information?”
Understand the complete offer
Ask what is included, who qualifies and which conditions apply. If the offer has a promotional period, ask how long it lasts and what changes afterward.
Before deciding, review the price and any applicable taxes, equipment costs, installation charges or other fees in the provider’s written terms. Do not assume that an advertised amount includes every charge.
ASK“What will I pay at the start, what will I pay afterward, and where are those details written?”
Confirm what happens next
An enrollment may involve additional steps. Ask whether the provider needs to confirm eligibility, arrange installation, ship equipment or contact you before service begins.
Get clear instructions about any action you need to take and where the confirmation will arrive. If you are replacing an existing service, check the transition details with the relevant providers.
ASK“What needs to happen before service starts, and how will I know each step is complete?”
Keep the information you will need
Save the offer terms, confirmation and provider contact details in a place you can find again. Check that the service, address and other relevant details match what you intended to request.
If something is unclear or different from your understanding, ask for clarification through the provider’s official channel.
ASK“Can I review the written details and confirmation before I finish?”
Know where to get help
For billing, cancellation or an existing service account, use the service provider’s official support channel.
For a question about an interaction with a Core Agency representative, email hr@coreagencyinc.com. Include the retail location, approximate date, what happened and how you would like the team to contact you. Include the representative’s name if you know it.
Do not send passwords, payment card details or government identification through our website or feedback email.
Contact Core Agency about your experience